Where's My Stuff?
Unfortunately, sometimes after a package leaves our hands it can be delayed, mis-routed, damaged, or, on rare occasion, cannot be found by the shipping carrier.
We are here to help you deal with these unfortunate situations as quickly and efficiently as possible.
My package tracking says that it's been delivered, but I have not received it!:
Here's what to do if your package shows as delivered but you can't find it:
Verify the Shipping Address from your order; Check for typos.
Look for a notice of attempted delivery on or near your door.
Check if the package was left with a family member or housemate.
Check if the package was left with a neighbor or neighboring business.
Check if the package was left on a back porch, behind a screen door, or in a mailbox.
If none of these steps result in finding your package please contact us with the following information and we will launch an investigation with the carrier to help you find your package:
Name Shipping Address Email Address Order # Tracking #
Sometimes package deliveries are delayed from their estimated delivery date which is unfortunately beyond our control. If you need a "Date Definite Guarantee" please contact us as only certain carriers are able to offer that service. If your order is substantially delayed please contact us and we will initiate a trace or claim with the carrier to help you locate your package.
Who Files the Claim?
As the shipper, Delicious LLC will file any necessary claims with shipping carriers. Domestic Claims usually take about 14-20 days to complete, International Claims can take between 30 and 60 days to complete. If a package is not located during the carrier's investigation Delicious will issue a refund once the shipper has closed the claim.
Below are contact phone numbers and tracking links for our shipping carriers.