RETURNS OR EXCHANGES:
All sales are final except for damaged or incorrect goods. If any merchandise was received damaged or incorrect merchandise was accidentally shipped, please contact us for Return Authorization within 14 days for store credit or exchange.
After 14 days return eligibility will be determined on a case by case basis. Please contact us.
There are no returns of cut yardage on fabrics, tapes, trims, or casings.
Authorization is required before returning anything to our warehouse. You must call or email us to let us know what items you want to return. Once approved an RMA number will be generated and emailed to you and must be prominently marked on the outside of the package or included inside the package along with the items approved for return. Returns must be shipped back within 5 days of the issuance of the RMA number.
CONDITION OF GOODS:
Returned items must arrive back to us in the same condition in which they were sent out (clean, unused, undamaged, and in original packaging) for an exchange or store credit (minus shipping costs.)
Returned items are subject to a 20% restocking fee.
RETURN SHIPPING COSTS:
Return shipping costs and replacement item shipping costs are the responsibility of the purchaser except in the case of damaged items or incorrectly shipped items.