Returns


RETURNS OR EXCHANGES:

All sales are final except for damaged or incorrect goods. If any merchandise was received damaged or incorrect merchandise was accidentally shipped, please contact us for Return Authorization within 14 days for store credit or refund.

If you would like to purchase another item to replace what you are returning, you can do so either before or after your return has been received and any refund or store credit is issued.

Return shipping costs and replacement item shipping costs are the responsibility of the purchaser except in the case of defective or incorrectly shipped items.

After 14 days return eligibility will be determined on a case by case basis. Please contact us.

CUT YARDAGE:

There are no returns of cut yardage on fabrics, tapes, trims, or casings.

RETURN AUTHORIZATION:

Authorization is required before returning anything to our warehouse. You must call or email us to let us know what items you want to return. Once approved an RMA number will be generated and emailed to you and must be prominently marked on the outside of the package or included inside the package along with the items approved for return. Returns must be shipped back within 5 days of the issuance of the RMA number.

CONDITION OF GOODS:

Returned items must arrive back to us in the same condition in which they were sent out (clean, unused, undamaged, and in original packaging) for an exchange or store credit (minus shipping costs.)

RESTOCKING FEES:

Returned items are subject to a 20% restocking fee.

REFUNDS:

When a refund is warranted, only the price of the merchandise is refunded - minus any re-stocking fees. A refund will be issued to your credit card, PayPal account, or as a store credit depending on the situation. Shipping costs are not refunded. Shipping charges for the initial order were already paid to the carrier for the order you placed to be shipped to your address.

RETURN SHIPPING COSTS:

Return shipping costs and replacement item shipping costs are the responsibility of the purchaser except in the case of defective or incorrectly shipped items.