FAQs
ORDERING:
Q: If I want to order by phone or if I have a question when can I reach you?
A: Our Supplies Staff is available Monday through Friday, from 10am - 5pm. If you call during those hours and don't reach us leave a message or keep trying... we're often very busy filling orders, recieving new products, answering other customers' calls, or making corsets!
Q: I was trying to submit an order, but when I got to the "Shipping Method" option there was nothing available.. what's up?
A: Rarely, but occasionally, UPS and/or USPS rate calculating servers will go down. When that happens our cart is unable to give you accurate shipping options. Please call or email us and we will be happy to manually process your order with correct shipping rates
GENERAL SHIPPING:
Q: Hey, my tracking number is saying that my package was delivered somewhere else in 1969 (or some other previous year)! What's up.. Do you guys have a time machine? Is my package lost?
A: Unfortunately, most carriers recycle their tracking numbers. But don't be alarmed! It should fix itself in about a day (usually after the carrier first scans the package after pick-up.)
If you don't see any new information on the tracking after a few days, please contact us and we'll contact the carrier for more information. We understand how this would be of concern and will help out in any way possible, but please first allow the carrier at least a day to update the tracking information after the pick-up.
Q: I really, really, REALLY need some supplies today! Is there any way I can visit your store in person to pick them up?
A: Well, I'm glad you asked! We do not have a store front, we are a warehouse in the basement of a clothing store... the Delicious Boutique in Philadelphia PA. You can pick up orders during our business hours, M-F from 10am until 5pm. Monday and Tuesday the Boutique is closed, and the rest of the week it doesn't open until noon, so call us and we'll let you know where you can pick up your order. 215-413-8259 Don't forget your ID!
Please call prior to your visit to make sure that
your order has been pulled and is waiting for you.
Q: Your service was so prompt and efficient.. how can I ever repay you?
A: Why thank you! A satisfied customer is always our best advertising! If you had a good experience let your friends know! If there is anything we could have done to have made your experience better please let US know...we are always striving to provide the best service we possibly can in a timely manner!
INTERNATIONAL SHIPPING:
Q: Hi, I live in Australia (or other International location) and am wondering if you can ship to me and how much it would cost!
A: Absolutely, we ship all over the world! Our online webstore allows you to see the various shipping options available to you in your country (whatever it might be) and gives you the price for each shipping option so that you can determine your total cost before finalizing the order... talk about convenient!
International shipping methods are determined by the weight and dimensions of your package, so to determine your shipping costs before finalizing your order simply follow these steps:
1) Place all the items you want into the online shopping cart.... this allows the cart to calculate the weight and dimensions of your package.
2) Click the "Estimate Shipping" button on the shopping cart page.
3) When you click on this, a pop-up window will ask you for your State or Province, Postal Code, and Country. After entering this information click the "Estimate" button and you will be shown the available shipping methods. to your country and their prices.
..and that's all there is to it!
Most countries will offer Priority International and Express International; these services seem to be the most reliable USPS International shipping methods. If you need to arrange different shipping arrangements (UPS, FedEx, etc) just contact us! We ALWAYS recommend Priority International or Express International whenever possible. Be aware that every country's customs procedures and duties are different, and sometimes delays will occur based on your countries policies.
Q: Hi again...My international order has still not arrived and it has been over a month ...and that worries me. What will happen if it doesn't turn up at all...is my money lost or what?
A: We totally understand your worries and know it can be very frustrating when there is a delay in delivery. These delays however are nothing we have control over; they are usually incurred at the Customs Office of the receiver's country. For this reason we must first request a trace and file a claim with the shipping carrier before we can re-send a package which has not yet arrived at it's destination.
CUSTOMER SERVICE:
Q: So, now that you guys have this fancy shopping cart system up I suppose you have just built a fleet of robots to pull and ship orders..what if I need a special substitution, expedited shipping, a little help with something I bought....
A: Ahhh, not to worry. Our fleet of robots are not expected to be ready until late 2027. So until then our warehouse, offices, and phones are still manned by energetic and helpful human beings! We are always happy to be able to provide that "human touch" which we feel is so important! Contact us, (really.. go ahead,) with questions, special needs, etc and we'll do whatever we can to provide you with the most specialized one on one service we can! (until late 2027, of course.)
